Refund Policy

🌿 Eden’s Genie Farm Refund & Returns Policy

If you made a purchase directly from EdensGenieFarm.com and need assistance with a refund or exchange, please contact us at minigrowhouse@gmail.com.

We do not handle refunds or returns for purchases made through independent retailers or third-party websites. If you bought an Eden’s Genie product from a physical store or from any site other than EdensGenieFarm.com, you’ll need to reach out to that seller directly, as we cannot monitor the handling or condition of our products once they leave our farm and enter third-party inventory.

💌 Online Order Issues

If you ordered directly from our website and something isn’t right with your delivery, you may be eligible for a refund or exchange if we are contacted within 10 days of delivery.
Please note:

  • Refunds are not guaranteed.

  • You must notify us within 10 days of delivery or your request will not be accepted.

  • All returns require the unused portion of the product to be sent back.

  • A restocking fee may apply.

We stand behind the quality of our hydroponic flower and magical offerings — however, effectiveness or personal experience with cannabinoids is not grounds for a refund, as everyone reacts differently.

📦 Damaged or Broken Items

If your product arrives damaged or unusable, you must notify us on the same day it is delivered by emailing minigrowhouse@gmail.com.
Include:

  • Your Order Number

  • Clear photos of the damaged item

For valid claims, we’ll send a pre-paid return label or reimburse USPS First Class return shipping.

🧞‍♀️ Final Notes

We reserve the right to:

  • Refuse refunds or exchanges at our sole discretion

  • Decline service or sales to any individual, business, or entity for any reason

Thank you for supporting Eden’s Genie Farm — where quality is more than a wish.

Shipping Policy

🚚 Eden’s Genie Farm Shipping Policy

This policy applies to all U.S. shipments placed through EdensGenieFarm.com.

📦 Shipping Overview:

  • We ship via your choice of shipper

  • No international shipping at this time.

  • We do not ship to P.O. Boxes or any address that cannot receive a signature.

  • If your state is not available at checkout, it is likely due to state-specific legal restrictions on our products.

🕒 Processing & Delivery:

  • Orders are processed within 2–3 business days.

  • Once processed, shipping typically takes 5–7 business days, depending on your location.

🚫 Once It's Shipped:

After your package is handed off to the shipper, Eden’s Genie Farm is no longer responsible for it.
This includes:

  • Lost packages

  • Shipping delays

  • Damaged items during transit

For such issues, please file a claim directly with shipper.

❓ Questions?

Email us at minigrowhouse@gmail.com
We’re here to help make sure your magic gets delivered properly!

Cancellation Policy

❌ Eden’s Genie Farm Cancellation Policy

At Eden’s Genie Farm, order cancellations are not guaranteed.
We will do our best to honor cancellation or change requests, but we cannot promise our team will see your message before your order ships.

🔁 Important Details:

  • This policy applies to all reasons, including:

    • Change of mind

    • Incorrect shipping address

    • Duplicate orders

  • If your package is not delivered due to an incorrect address entered at checkout, Eden’s Genie Farm is not responsible for replacements, refunds, or credits.

  • If your order has already shipped, you must return the product unopened and in its original sealed condition to be considered for a refund.

🚫 No Responsibility for Mistakes at Checkout

If an inaccurate address is entered during checkout and the order is shipped, we are not responsible for retrieving the package or issuing refunds.

🧞 Final Rights

Eden’s Genie Farm reserves the right to:

  • Deny any refund or cancellation request

  • Refuse service or sales to any person, business, or entity for any reason